You can't change, cancel or exchange a ticket, but you have three other options to get your money back via the Shotgun app, by going to the ticket in question in the "My Orders" section:
- Transfer your ticket for free to a friend
- Resell your ticket as a "Flash Resale" - your ticket is put back on sale among the other tickets and as soon as someone buys the same type of ticket, you are refunded to the credit card used for payment
- Resell your seat as a "Private Resale" - your seat is resold to the user of your choice directly on their Shotgun account, and you are reimbursed on the credit card used for payment.
*Don't hesitate to contact us via the help centre if you have any further questions.