My Account
- ๐ I want to change my account password.
- ๐ณ I want to delete my credit card from my account.
- ๐ป How do I change my e-mail address?
- โ๐ผI wish to change my personal information.
- Why am I being asked for my name, email address and date of birth?
- ๐ฅ I have created two accounts and I want to merge them, how do I do that?
Payments
Event Info
- โ๏ธ I arrived after the entry time displayed on my ticket, what should I do?
- ๐ถ๐ผ I want to bring my minor children, am I allowed?
- ๐ What happens when an event is postponed to a new date?
- ๐I can't find the location of the event, how can I do this?
- ๐ I bought a ticket from a fraudulent event, how do I get my money back?
- ๐๐ผ I want to buy a ticket but the event is sold out, how do I do that?
Reselling
- ๐ค I want to resell my ticket, what do I do ?
- โก๏ธ What is the difference between private and flash sale?โก๏ธ
- ๐ค I want to sell my ticket to someone I know, how do I do that?
- ๐คจ Why doesn't my ticket sell?
- ๐ My ticket has not been sold, can I use it?
- ๐ญ I was removed from the waiting list but I was still charged, how do I get my money back?
Refunds
- โ The event was cancelled, how can I get a refund ?
- ๐คจ Why was I was only partly refunded ?
- ๐ My card has expired, how do I receive my refund?
- โ I donโt have the same bank account anymore, will I still get a refund?
- โป๏ธ I would like to cancel my order
- ๐คท๐ผ I have been refused entry to the event, how do I get a refund?
Reward Program
- ๐ Can I use my promo code multiple times?
- ๐ฑ I lost my promo code, help!
- ๐ต๏ธ I feel like I'm missing reward points on my account.
- What is the Reward Program?
- How much money can I get back?
- Will I get a refund if I resell or transfer my ticket ?