π« Orders and Payments
πΆ Event Info
- βοΈ I arrived after the entry time displayed on my ticket, what should I do?
- πΆπΌ I want to bring my minor children, am I allowed?
- π What happens when an event is postponed to a new date?
- πI can't find the location of the event, how can I do this?
- π I bought a ticket from a fraudulent event, how do I get my money back?
- ππΌ I want to buy a ticket but the event is sold out, how do I do that?
π€ Reselling, transfer and waiting list
- π€ I want to resell my ticket, what do I do ?
- β‘οΈ What is the difference between Private and Automatic resale?β‘οΈ
- π€ I want to sell my ticket to someone I know, how do I do that?
- π€¨ Why doesn't my ticket sell?
- π My ticket has not been sold, can I use it?
- π I was removed from the waiting list but I was still charged, how do I get my money back?
πΈ Cancels and Refunds
- β The event was cancelled, how can I get a refund ?
- π€¨ Why was I was only partly refunded ?
- π My card has expired, how do I receive my refund?
- β I donβt have the same bank account anymore, will I still get a refund?
- πΊ I got thrown out of the event for no reason and I want a refund.
- β»οΈ I would like to cancel my order
π Reward Program
- π What is Shotgun Score?
- π Can I use my promo code multiple times?
- π± I lost my promo code, help!
- π΅οΈ I feel like I'm missing reward points on my account.
- What is the Reward Program?
- How much money can I get back?
π Terms & Conditions
π± My Account
- π I want to change my account password.
- π³ I want to delete my credit card from my account.
- π» How do I change my e-mail address?
- βπΌI wish to change my personal information.
- Why am I being asked for my name, email address and date of birth?
- π₯ I have created two accounts and I want to merge them, how do I do that?