My Account
- 🔑 I want to change my account password.
- 💳 I want to delete my credit card from my account.
- 💻 How do I change my e-mail address?
- ☝🏼I wish to change my personal information.
- Why am I being asked for my name, email address and date of birth?
- 👥 I have created two accounts and I want to merge them, how do I do that?
Payments
Event Info
- ⌚️ I arrived after the entry time displayed on my ticket, what should I do?
- 👶🏼 I want to bring my minor children, am I allowed?
- 🗓 What happens when an event is postponed to a new date?
- 📍I can't find the location of the event, how can I do this?
- 💀 I bought a ticket from a fraudulent event, how do I get my money back?
- 🙏🏼 I want to buy a ticket but the event is sold out, how do I do that?
Reselling
- 🤝 I want to resell my ticket, what do I do ?
- ⚡️ What is the difference between private and flash sale?⚡️
- 🤝 I want to sell my ticket to someone I know, how do I do that?
- 🤨 Why doesn't my ticket sell?
- 🎉 My ticket has not been sold, can I use it?
- 😭 I was removed from the waiting list but I was still charged, how do I get my money back?
Refunds
- ❌ The event was cancelled, how can I get a refund ?
- 🤨 Why was I was only partly refunded ?
- 🕑 My card has expired, how do I receive my refund?
- ⛔ I don’t have the same bank account anymore, will I still get a refund?
- ♻️ I would like to cancel my order
- 🤷🏼 I have been refused entry to the event, how do I get a refund?
Reward Program
- 📃 Can I use my promo code multiple times?
- 😱 I lost my promo code, help!
- 🕵️ I feel like I'm missing reward points on my account.
- What is the Reward Program?
- How much money can I get back?
- Will I get a refund if I resell or transfer my ticket ?