You’re trying to use your promo code but it’s not working…
I got this promo code for a specific event
If the promo code was sent by an organizer or a promoter for a specific event, other people might be using it at the same time as you to purchase tickets. In this case, the promo code is considered as already used by our system and is temporarily blocked : you can simply leave the app or website and wait a few minutes before trying again.
Most of these promo codes also have a limited number of uses : once this number has been reached, the promo code appears as sold-out in our system and is automatically blocked. In this case, unfortunately, you can’t use it anymore.
If the promo code is linked to a specific event, make sure you are using it for the right event : sometimes events have very similar names or dates, or organizers publish several events within a few days.
I got this promo code from my Shotgun score
First, check that you don’t have two different Shotgun accounts and if you do, make sure you are connected on the right one. If you received your promo code as a reward from your Shotgun score, it can only be used on your account.
Then, check that your promo code isn’t expired. Promo codes coming from the Shotgun score usually remain valid for 6 months and can’t be used once the deadline has passed.
Also, make sure that you haven’t used it for another order already !
⚠️ Reminder: If you applied your promo code and didn’t finish the purchase, fore security reasons, it is blocked for 10 minutes. So don’t worry if it does not work right away. Please wait and try again.