You shared a Cashback Program link with your friends, but reductions arenât applying either for you or for them. Donât worry, youâll find solutions here to make it work !
My friends used my link but I didnât receive any cashback
Here is some key information to understand how cashback works :
- First, cashback is sent automatically after the event has passed.
- Once cashback has been sent, it will take 5 to 10 business days to appear on your bank account. This is normal, it works the same way as refunds : you will receive an email with your receipt attached as soon as organizers have sent your cashback.
My friends are trying to use my link but the reduction doesnât apply
If your friends are trying to order on the app, you ask them to :
- Check that their app is up to date : if not, they can install the latest version and try again.
- Try to order on the Shotgun website and see if they still have the same problem.
If they are ordering on the website, you can suggest them to :
- Try another browser and make sure theyâre not in private navigation mode.
- Try to order on the Shotgun app and see if they still have the same problem.