After joining the waiting list, youâve finally received a notification saying a ticket is available ! Unfortunately, payment isnât going through⊠let us help !
First, always check that your app is up to date : if not, download the latest version and try again. Then, check that your credit card is valid : you might have associated the wrong payment method when joining the waiting list. You can also check that you donât have an issue with your banking app or 3D Secure authentication system.
You might have received this notification : "Exciting news! New tickets are on sale for {eventName}. Itâs now or never đââïžđšâ. This doesnât mean that tickets are available on the waiting list.
- It sometimes happens that organizers add new tickets on the event page after the event is already sold-out. In this case, those tickets can be bought by any Shotgun user. Tickets offered to you on the waiting list are exclusively tickets resold by other Shotgun users.
- If youâre not quick enough to buy these new tickets, donât worry : youâre still on the waiting list.
- If you manage to buy one of those tickets, you are not automatically removed from the waiting list. Make sure to leave the waiting list as soon as your purchase is confirmed ! If you donât know how to, you can find more information here : I want to leave the waiting list