You put your ticket up for resale, but it still hasn't sold and the event is getting closer?
This article explains how resale works, how long your ticket stays available, and what happens if it doesn't find a buyer.
This article is about a ticket that's already on resale. If that's not quite your case, here's where to go:
→ You haven't put your ticket on resale yet, or you'd rather pass it on to someone you know, check 💵 I want to resell my ticket
→ You can't put it on resale at all because the Resell option is missing or greyed out, see ⛔ Resale and transfer are not available
→ You've changed your mind and want your ticket back, see ❌ I want to cancel a resale or a transfer
→ Your ticket was resold, but you haven't received the money, check 😰 I haven’t received my refund
→ You received a refund, but it's smaller than what you paid, see 🤨 My refund is incomplete
Two things to know straight away:
- We can't guarantee that your ticket will be resold.
- You're only refunded if your ticket is actually resold.
👉 How long does my ticket stay on resale?
Your ticket stays on resale until 1 hour before the end of your ticket's validity period. It can be bought at any point during that period, including on the day of the event.
Until a buyer actually takes your ticket, it remains yours and no refund is issued.
👉 How does resale work?
If the event is sold out, your ticket can be offered to people who joined the waiting list. Whether it sells depends on the number of people looking for tickets and the number of tickets available for resale.
If the event is not sold out, your ticket is put back on sale alongside the other tickets still available for the event. Whether it sells depends on the number of buyers and the tickets available at the time.
In both cases, resale isn't guaranteed, and you're only refunded if your ticket is successfully resold.
👉 My ticket didn't sell. What happens now?
If nobody buys your ticket before resale closes, the resale simply ends.
Your ticket remains yours and stays valid, so you can still attend the event using the same QR code.
Because the ticket wasn't sold, you won't receive a refund. This applies even if the event has already taken place.
👉 How do I know if my ticket has been resold?
Once your ticket is resold, you'll receive a notification and a receipt by email. Your refund generally appears within 5 to 10 days, depending on your payment method and bank.
The resale status in the Shotgun app is the best way to check whether your ticket has been sold.
- Your ticket shows as resold: The resale is confirmed. If you haven't received your refund yet, see 😰 I haven’t received my refund
- Your ticket is still on resale: It hasn't been resold yet. There's nothing to troubleshoot at this point; it simply hasn't found a buyer.
- Your ticket shows as resold, but you didn't receive the notification or email: The resale is still confirmed. If you're not receiving emails from Shotgun, see 📧 Why am I not receiving emails from Shotgun?
- You received a resale notification, but your ticket doesn't show as resold: Contact the Shotgun Care team so we can check the status of your ticket.
What we need from you:
- The email address linked to your Shotgun account
- Your order number