You can’t or don’t want to go to the event anymore, but you can’t seem to be able to resell ! Don’t worry, you still have solutions to get a refund.
You can resell your ticket outside Shotgun’s platform and just send the ticket in PDF to the person buying it. We suggest you to resell it to someone you know, or make sure that your transaction is as secure as possible. In case of fraud, we won’t be able to help since the transaction wasn’t made on Shotgun.
If you can’t find any way to resell your ticket and want a refund, you can contact the organizer : I want to contact the event organizer. Shotgun is a ticketing platform that organizers use as a tool to create and sell their tickets. They are the only ones responsible for enabling/disabling resale and, if necessary, refunding users.