Want to follow an organizer on Shotgun, keep up with their events, or choose which notifications and communications you receive?
Here’s how to follow or unfollow an organizer and manage your communication preferences.
Organizer follow and communication features are currently available only on the Shotgun app.
👉 How can I follow or unfollow an organizer?
To follow an organizer, open their Shotgun page and tap Follow.
To unfollow an organizer, go back to their page and tap Following.
You can follow or unfollow an organizer at any time.
Some organizers may make specific ticket rates available only to people who follow their Shotgun page.
Some ticket rates may also require you to enable notifications or meet other conditions defined by the organizer.
Check the ticket description to make sure you've completed all the requirements. If the rate is still unavailable, see 💡 I'm not being allowed to buy a specific ticket deal.
👉 How can I subscribe to an organizer’s communications?
Following an organizer and subscribing to their communications are separate preferences.
To view and manage the communications available from an organizer, go to their Shotgun page and tap the arrow next to “Following”.
Depending on the organizer and the options available, you may be able to choose different ways to stay connected, such as:
- 📬 Newsletter: receive email communications from the organizer.
- 🔔 Push notifications: receive notifications about the organizer’s activity through the Shotgun app.
You can choose the options that are available to you based on your preferences.
Check your preferences when buying a ticket
Some organizers or events may also offer communication options during the ticket purchase process.
Before completing your purchase, check the available options and select the preferences you want.
👉 Can I change my communication preferences later?
Yes. You can subscribe, unsubscribe or change your available communication preferences at any time.
Go back to the organizer’s Shotgun page and adjust the available options.
👉 I unsubscribed, but I’m still receiving messages. What should I do?
First, check who sent the message. Look at the sender address, sender name and, when available, the service shown in the email.
- 📬 If the email was sent from a Shotgun email address or the communication comes from the Shotgun app, it is managed through Shotgun. Go to the organizer’s Shotgun page and check your available communication preferences to make sure the relevant option is turned off.
- 📧 If the email was sent from the organizer’s own email address or from an external email service, such as a mailing or marketing platform, which is managed separately from your Shotgun communication preferences.
For example, if the sender address or email footer shows the organizer’s domain or an external service, unsubscribing from the organizer’s communications on Shotgun will not automatically change your preferences for that external communication.
In that case, follow the unsubscribe instructions provided in the email or contact the organizer directly to manage your preferences.
See 📨 How can I contact the event organizer? for more information.