You want to add a new payment method to your Shotgun account, but it’s not working ? Let us help !
⚠️ Reminder : you can only add a payment method on the Shotgun app, not on the website ! Find more explanation here : I want to add or delete a credit card from my account
First, check that your payment method is valid on our platform. We accept the following payment methods:
- Visa
- Mastercard
- Maestro
- American Express
- Apple Pay
- Google Pay
Here are a few other things you can do :
- Check that your app is up to date : if not, install the latest version and try again.
- Delete all payment methods from your account and start again.
- Check that you don’t have an issue with your banking app or 3D Secure authentication system.