To receive communications from Shotgun, you need to confirm your email address first.
Don’t worry, your tickets aren’t lost. This quick verification helps make sure our emails reach you safely.
Confirming your email address is required so we can send Shotgun communications to the correct address, including order confirmations and tickets.
👉 When do I need to confirm my email address?
You may be asked to confirm your email address in two situations:
- When you create your Shotgun account: you may be asked to confirm the email address you used to sign up.
- After you purchase a ticket: you may be asked to confirm your email address before your tickets can be sent by email. In this case, you’ll see a notification on the order confirmation page.
If your email address has already been confirmed, no further action is required.
👉 How do I confirm my email address?
If Shotgun asks you to confirm your email address:
- Open the confirmation email sent by Shotgun.
- Click the link to confirm your email address.
- Once confirmed, you’ll be able to receive Shotgun communications at this address, including your tickets when applicable.
You can continue using the Shotgun app and website while your email address is waiting to be confirmed.
👉 I didn’t receive the confirmation email
First, check your inbox and spam or junk folder.
If you still can’t find the email, see 📧 Why am I not receiving emails from Shotgun? for other possible causes and steps you can try yourself.
If you still don’t receive the confirmation email after these checks, contact the Shotgun Care team.
What we need from you:
- The email address linked to your Shotgun account
- Your order number, if confirmation was requested after a purchase