Your card expired, got blocked, or you switched banks, and you're worried you won't get your refund?
Here's why your refund can't be redirected, and what to do depending on your situation.
A refund usually takes 5 to 10 business days to appear once it's been triggered.
For security reasons, a refund always goes back to the payment method used for the original transaction. It can't be redirected to a different card or account, even if that one expired, got blocked, or you've since changed banks.
👉 My card expired or got blocked, but I'm still with the same bank
There's nothing to do on your end. Your bank automatically links the old card to the associated account, so the refund lands there. It might just take a little longer to appear.
👉 I changed banks or closed my account
Your former bank usually sends you an email with the steps to follow. If the account is closed, funds can stay on hold while this is processed. Contact your bank directly, they'll walk you through the exact steps.
👉 I still haven't received anything after 15 days
Your bank may need a transaction reference number, called an ARN and sometimes a STAN, to trace the transfer. This number has to be passed to your bank's technical team, as a branch counter can't use it.
To get it, contact the Shotgun Care team.
What we need from you
- Your order number
- The last 4 digits of the card used for payment
- The date of purchase
- The exact amount debited