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Shotgun Help Center
🎫 Orders and Payments
🎫 Orders and Payments
Find answers to questions concerning orders, checkout and refunds
Orders
🎟️ I can’t find my ticket
🪄 I want to modify my order
🙋 My tickets don’t have the right name on them; is that a problem?
↩️ I want to cancel my order
Checkout and Payments
🚫 I’m not sure my order went through
🚦 I want to pay in multiple instalments
🔄 I was debited twice for the same order
🥷 I don’t recognize a payment
Refunds
🤨 My refund is incomplete
😰 I haven’t received my refund
🆕 I want to be refunded on a different bank card