Your order was just refunded, but when looking at your bank account, you noticed that the amount isn’t the same as your initial payment - here’s why.
As a platform, we aim to provide the safest and most transparent experience in buying and reselling tickets. This means we are committed to the verification and control of tickets and users, and to providing the best possible solution in the event of cancellations as quickly as possible. Providing this service costs money and manpower.
Whether your refund is issued because of a cancelled event or a resale, Shotgun retains the service fee because we facilitate the sale as well as the refund. If a ticket is refunded, it doesn't take away from the fact that we performed a service.
Feel free to check out our article Shotgun fees for more information !