Are you thinking about buying a ticket, have you already bought one, or did you arrive at the event and notice something suspicious? Here's how to identify potential signs of fraud, what you can check yourself, and what to do if you still have doubts.
⚠️ Important:
This isn't the right article for you if:
- The event took place, but didn't match what was announced. See: The event didn't match what was announced
- You were denied entry or removed from the event. See: I was refused at the door or got kicked out of the event
- The event was canceled or postponed. See: The event was cancelled or postponed
👉 Before buying: how to protect yourself
If you're thinking about buying a ticket from someone else or you've found an offer that seems suspicious, there are a few things you can check before making any payment.
⚠️ Important:
Just because an event or ticket appears on Shotgun doesn't necessarily mean that a transaction made outside the platform is safe. Be careful with suspicious offers, prices that are significantly different from the advertised price, and especially requests to make payments outside Shotgun.
To reduce the risks:
- Use Shotgun's resale features whenever possible: When resale is available for the event, purchase the ticket directly through the app. This way, you don't need to make a payment directly to another person.
- If someone is offering you a ticket, ask for the order or ticket number before making any payment and contact the Shotgun Care team to request a preliminary check. This check doesn't replace purchasing through Shotgun and doesn't guarantee the validity of the ticket or that the event will take place.
- Ask the seller for a screen recording of the ticket in the Shotgun app. We recommend asking them to open the ticket, go to More - View event, and also show the page of the organizer associated with the event.
- Check the organizer's information. Look at the name displayed just below the event title and open the organizer's page. Check that the name is spelled correctly, that the information is consistent, and especially whether the organizer has previous events associated with their profile.
- If the ticket is already in your Shotgun account, carry out the same checks yourself: open the ticket, go to More - View event, and check the event page, the organizer's name, and their page, including how the name is spelled, the information provided, and any previous events.
If anything seems suspicious or doesn't match the event's official information, don't make any payment until you've clarified the situation.
What we'll need from you:
- Event name or link to the event page
- Order or ticket number
- Screenshots, screen recordings, messages, or any other information that could help us understand the situation
- A description of what seems suspicious to you
👉 Have you already bought the ticket?
If you've already bought the ticket and have started to suspect that the event may not be legitimate, check the organizer's information.
Look at the name displayed just below the event title and open the organizer's page. Check that the name is spelled correctly, that the information is consistent, and especially whether the organizer has previous events associated with their profile.
If you still have doubts, contact the Shotgun Care team and share the information that raised your suspicions.
What we'll need from you:
- Event name or link to the event page
- Order or ticket number
- Screenshots, screen recordings, messages, or any other information that could help us understand the situation
- A description of what seems suspicious to you
⚠️ Important:
Shotgun isn't responsible for purchases or payments made outside the platform.
If you suspect you've been the victim of a scam or fraud, we recommend filing a police report and contacting your financial institution as soon as possible for guidance about the payment and the options available in your situation.