Did you go to an event with your Shotgun ticket but were denied entry or asked to leave after getting in?
This article explains what you can do in these situations.
This article is for situations where you had a valid Shotgun ticket but were denied entry or asked to leave the event.
If your ticket was rejected or marked as invalid when scanned, check ⛔ My ticket was rejected at the entrance instead.
- If the event was canceled or postponed, check: ❌ The event was cancelled or postponed
👉 Who decides who can enter or stay at the event?
The organization, management, and running of the event are the responsibility of the organizers.
This includes on-site logistics, such as entry conditions, door procedures, staff, security, and any other rules that apply to the event.
Organizers use Shotgun to promote their events and sell their tickets. They are responsible for defining the rules and procedures related to how the event is run, as well as communicating this information to ticket buyers.
Therefore, if you were denied entry to the event or were asked to leave, the organizer is best placed to review what happened and let you know what solutions may be available, including a potential refund.
If you'd like to make a complaint or request a refund, contact the event organizer directly by following these instructions: 📨 How can I contact the event organizer?