The event you’re attending (or attended) is using a cashless system and you have a question, or need your money back. Here’s a little explanation about how this works.
Cashless payment systems are completely separated from tickets on Shotgun : we don’t provide them and we don’t have access to any information related to it, it is made through another platform. The event logistics, in particular cashless, are under the sole responsibility of the event organizers.
For inquiries, assistance, or information regarding cashless cards or wristbands, we invite you to contact the organizers directly by following the steps in this article I want to contact the event organizer. They are usually responsive and can provide all the information you need !