Got a question about the event itself, like the start time, the address, the line-up, the age limit, the dress code, access conditions, or the cloakroom? The organizer is the one who can answer that, not Shotgun. Anything about your order, your account, your payment, or a refund is a different topic, handled by Shotgun instead of the organizer. Here's how to reach the organizer, whether or not you already have a ticket.
If you have a ticket for the event
If you have a ticket for the event, you can message the organizer directly from your ticket.
On the app
- Open the Shotgun app and go to My tickets. Past events are still available under the Past tab.
- Tap the ticket for that event to display its QR code.
- Tap Other, below the QR code.
Tap Contact organizer.
Choose contact the organizers, not contact Shotgun.
- Write your question and send it.
On the website
Click your profile picture and go to My tickets.
- Click Contact the organizer on the ticket for that event.
Your message goes straight to the organizer of that event, and they'll reply by email. If an organizer has asked you to reach them on Shotgun, this is what they mean.
If you don't have a ticket for the event
If you don't have a ticket for the event, you can still reach out to the organizer from their page on Shotgun. Many organizers list their social media there, such as Instagram or Facebook, and that's usually the fastest way to reach them when you don't have a ticket.