Does the event use a cashless payment system and do you have a question about how it works, your balance, or your payment?
Here’s where to find the information you need.
Shotgun provides the ticketing service for the event.
The event itself is managed by the organizer, who may use other services or payment systems during the event, such as cashless cards, wristbands or other payment methods.
👉 What is handled by Shotgun and what is handled by the organizer?
Your Shotgun ticket is handled through Shotgun.
Other services used during the event are managed by the event organizer and may be provided through another company or platform.
For example, the organizer may use a separate system for:
- 💳 Cashless cards or wristbands used to pay for food, drinks or other purchases
- 💰 Adding money or credit to your card or wristband
- 🧾 Checking your balance or transaction history
- 🍹 Paying for food, drinks or other items at the event
- 💸 Requesting a refund of unused balance
- 🎟️ Collecting or activating a wristband or other payment device
- 🚪 Additional fees at the door, such as a charge for arriving after a certain time
These services are separate from your Shotgun ticket and Shotgun services. Shotgun does not have access to information about your cashless account, balance, transactions or refunds.
About possible fees at the door
In most cases, there is no additional fee to enter the event beyond the ticket you purchased.
However, some promotional or specific ticket types may have limited validity or specific conditions of use. For example, a ticket may only be valid until a certain time or under certain conditions. In these cases, the organizer may allow you to enter by paying the difference in price or an additional entrance fee.
If your ticket or the event page mentions any specific conditions, check with the organizer before attending if you have any questions. Shotgun does not set, collect, control or refund these fees.
👉 Where can I find information about payments at the event?
The event page on Shotgun may include information about how payments work at the event. The organizer may also share updates through their official social media channels, especially as the event gets closer.
If you can't find the information you need or have questions about your payment, card, wristband, balance or refund, contact the event organizer directly. Our Customer Care team won't have additional event-specific information about these services beyond what is available on the event page.