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Shotgun Help Center
🎫 Orders, Payments & Refunds
🎫 Orders, Payments & Refunds
Find answers to questions concerning orders, checkout and refunds
Orders
🎟️ I can’t find my ticket
↩️ I want to cancel my order
🪄 I want to change my ticket
🆙 I want to upgrade my ticket
📝 I want to change the name on my ticket
🧾 I want an invoice
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Checkout and Payments
🚫 My payment won’t go through
💡 I'm not being allowed to buy a specific ticket deal
🚦 I want to pay in multiple instalments
📅 I want to pay the rest of my instalments now
🔄 I was charged twice
🥷 I don’t recognize a payment
Refunds
😰 I haven’t received my refund
🤨 My refund is incomplete
🆕 I want to be refunded on a different bank card