Want to add or remove a saved payment method from your Shotgun account?
Here's how to manage your payment methods and what you need to know.
👉 Which payment methods can I use?
You can save a supported debit or credit card to your Shotgun account.
The cards accepted on Shotgun are:
- Visa
- Mastercard
- Maestro
- American Express
Depending on your country and payment provider, some cards may not be supported. For example, prepaid, virtual, or international cards may not always be accepted.
Before adding your card, make sure it:
- Is valid and not expired;
- Is not blocked;
- Allows online purchases;
- Has enough available balance or credit limit;
- Can complete any required 3D Secure authentication.
💡 Payment methods available at checkout can vary depending on the event, country, and payment provider. You'll see the available options when placing your order.
💡 Wallets and local payment methods, such as Apple Pay, Google Pay, Revolut Pay, and others depending on your country, are selected directly at checkout and aren't saved to your account as cards.
👉 How do I add a card?
You can add a card while placing an order:
- Select your ticket and go to the payment step.
- Tap Change next to the payment method.
- Choose New payment method and enter your card details.
Your card is saved automatically for next time, unless you remove it.
👉 How do I delete a card?
- Go to your profile settings.
- Tap Payment methods.
- Select the card you want to remove and confirm.
👉 I can't add or delete my card
First, make sure you're using the latest version of the Shotgun app and try again.
If the issue continues, contact the Shotgun Care team.
What we need from you:
- The email address of your Shotgun account;
- The payment method you're trying to add or delete;
- The exact error message you see and at which step it appears;
- The device and app version you're using.
⚠️ Never send us your full card number, CVV, password, or other sensitive payment information.