Did you try to make a purchase and discover that your CPF is already linked to another account? Don’t worry, our team can help you sort this out.
If you’re trying to create an account or make a purchase and receive the message “This CPF is already linked to another account,” it means that your SSN is already associated with a Shotgun account.
For security reasons, an SSN can only be linked to one account.
👉 Is it possible to unlink the CPF yourself?
No. Unlinking an CPF is not a feature available in the app or on the website.
For security and data integrity reasons, this is a sensitive procedure that must be handled with the assistance of our team.
Please contact Shotgun Customer Care so we can help you sort out your SSN information.
What we’ll need from you:
- your CPF;
- the email address you want to use to access your account going forward;
- if applicable, the order number or proof of payment for a recent order.
Our team will review the accounts associated with your information and guide you through the next steps.