📅 I want to pay the rest of my instalments now

If you’d like to complete your deferred payment plan earlier than scheduled, you can do it directly from your account in just a few clicks.

Let’s walk through it together.

How to pay your remaining instalments now

If you don’t want to wait for the next scheduled payment date, you can manually complete the remaining payments from your web account.

What to check

• You are logged into your account on shotgun.live
• Your order was placed with the Deferred Payment Plan
• You still have upcoming payments listed as Pending

⚠️ The deferred payment feature is only available on the web version. You won’t be able to manage it from the app.

How to complete your payment now

1. Go to shotgun.live
2. Click on your profile > My Tickets
3. Open the Pending tab
4. Find your order
5. Click on Pay now next to the scheduled payment

Once the payment is successful:

• The amount is immediately charged to your payment method
• Your next scheduled payment updates automatically
• When all instalments are paid, your ticket is sent automatically

👉 You don’t need to wait for the original due dates. You can complete each instalment early whenever you want.

You can’t see the “Pay now” button

If the option is not visible, let’s check why.

What to verify

• You are on the web version, not the app
• You are logged into the correct account (the one used to place the order)
• The payment has not already been processed

If everything looks correct but you still can’t complete the payment:

What to do next

Open the help bot in the bottom-right corner of the page:

1. Click the help icon
2.  Select the category:

• 🎫 My orders
• I can't complete my order or payment
• I'm having issues with my Payment Plan
• It didn't work, I need to talk to someone

This will direct your request to the appropriate support team if needed.

Important things to know about deferred payments

Before you continue, here are a few key reminders:

• Your ticket is only delivered once all payments are completed
• All instalments must be paid before the event date
• After the first payment, all future instalments are automatically charged to your original payment method on the corresponding date
• If a payment fails, you’ll receive an email with a link to complete it
• If no action is taken after several reminders, the order can be cancelled and you will lose your reservation