You noticed a Shotgun debit on your bank account but you have no idea why… no worries, here are a few things you can check in the first place!
⚠️ We highly encourage you to change your Shotgun account password (check here how to do it I want to change my password ) as soon as you notice the payment and your Facebook account password as well if it’s linked to Shotgun.
I have a Shotgun account and I received an order confirmation or a receipt
If you recognize the event name, make sure that this is not an accidental purchase:
- If you bought a ticket by mistake when looking at the event page, you can check the following article: I want to cancel my order.
- If you joined the waiting list with auto-pay and forgot to unsubscribe, have a look at this article: I was automatically debited after joining the waiting list. You can find out by looking at your app notifications.
- If you were charged twice for a single purchase, just have a look at this article : I was debited twice for the same order
I have a Shotgun account but I don’t have an order confirmation nor a receipt
First, log in to your Shotgun account and make sure that there isn’t an order related to the purchase on it. Even if you didn’t receive an email, you might find tickets.
In this case, look at the contact information on the ticket PDF: if the name is someone you know, contact them — since they were the ones who bought the tickets, they clarify what happened and help you with a refund. If you logged in to your account on a friend’s computer or phone, they might still have access to your account without noticing it.
If there is no ticket, make sure that you didn’t register your credit card on a friend’s Shotgun account once. They might have forgotten to delete it from their payment methods and used it accidentally.
I don't have a Shotgun account and never purchased a ticket on Shotgun
If you noticed fraudulent purchases, contact your bank immediately to report unauthorized use.
If you think your email address and credit card might have been compromised, to protect yourself, update your accounts (bank accounts etc.) with strong and unique passwords, and enable two-factor authentication where possible. Hackers usually find ways to access bank cards when you have the same password for all your applications.
Regularly monitor your accounts for unfamiliar transactions and consider using online tools to check if your credentials have been part of any known data breaches.
By staying vigilant and implementing robust security measures, you can significantly reduce the risk of falling victim to unauthorized transactions and ensure a safer online experience.