Want to split your order into several monthly payments instead of paying it all at once?
Here's how to check if it's available, how the payments work, and what to do if something goes wrong.
The deferred payment plan isn't available on every order. It depends on the organizer, the platform you're using, and how close the event is.
Check the conditions below before assuming it's available for yours.
Are you a Brazilian customer looking to pay in installments?
Installment options and payment conditions for Brazilian customers are different from those available in other countries. Please check the Portuguese (Brazil) version of this article for information about paying in installments in Brazil.
👉 Is the deferred payment plan available for my order?
Three conditions all need to be met:
- The organizer has activated this option for that specific event. It isn't available for every event.
- You're ordering on shotgun.live. The plan isn't available in the Shotgun app.
- The event is far enough away:
- More than 2 months away gives you up to 3 monthly payments.
- Between 1 and 2 months away gives you 2 monthly payments.
- Less than 1 month away means the plan isn't available.
If the option doesn't appear at checkout, it means one of these three conditions isn't met.
👉 How does the plan work?
Your order is split into several monthly payments. The amount and due date of each payment are shown on your order page, and you also receive an email after your first payment with your full schedule.
All remaining payments are charged automatically on the payment method used for the first payment, even if you later remove that card from your Shotgun account. All payments need to be completed before the event date.
You can find your ongoing plans by going to My Tickets > Pending on shotgun.live.
👉 When will I get my ticket?
Your order confirmation and your ticket are only issued once your last payment has been completed. As long as payments are still pending, you won't see a ticket yet. That's expected.
If your plan shows as fully paid and you still don't have a ticket after 24 hours, contact the Shotgun Care team.
What we need from you
- The last 4 digits of the card used for payment
- The date of purchase
- The exact amount debited per instalment.
👉 I want to pay my remaining instalments now
Go to My Tickets > Pending on shotgun.live, open your order, and complete the remaining payments from there. Your ticket is issued right after your final payment goes through.
More detail here →📅 I want to pay the rest of my instalments now.
👉 One of my payments failed
A payment can fail for a few reasons: insufficient funds, an expired card, or a security check refused by your bank. When this happens, your plan is paused and your order stays incomplete.
To resolve this, contact the Shotgun Care team.
What we need from you
- The last 4 digits of the card used for payment
- The date of purchase
- The exact amount debited per instalment.
👉 The card used for my plan is no longer valid
Remaining payments are charged on the card used for your first payment, so a card that's expired or been replaced will block the plan. You can't change the payment method on an ongoing plan yourself.
Contact the Shotgun Care team.
What we need from you
- The last 4 digits of the card used for payment
- The date of purchase
- The exact amount debited per instalment.
👉 I want to cancel my ongoing plan
Stopping an ongoing plan isn't something you can do from your account. To do so, contact the Shotgun Care team.
What we need from you
- The last 4 digits of the card used for payment
- The date of purchase
- The exact amount debited per instalment