You bought a ticket for an event but it turns out that organizers changed the line-up, the event hours, the location, etc., and now you can’t or don’t want to go anymore… Here’s what you can do.
The event logistics - hours, line-up, timetable, location, etc - are solely determined by the event organizer. They meticulously choose and schedule the artists, performers, venue, date of the event and any potential adjustment or change that needs to be made.
As a ticket platform, we provide the event organizer with a service to help them create and sell tickets for their event. Organizers are completely autonomous when using the platform and are the only ones making decisions regarding :
Event planning : number of tickets on sale, prices, information displayed in the event description, communication through email and on social media, etc.
- Event logistics on site : security at the door, facilities, quality of the event for their clients, food and beverages, etc.
⚠️ Reminder : a change of date, line-up or venue is usually as unexpected for the organizers as it is for you. Don’t panic and give them a little time, they are looking for a solution.
If the event hasn’t passed yet, and you don’t want to attend anymore, check out our resell options to get a refund: I want to resell my ticket. You can also contact the event organizer for any inquiry about refunds or ticket changes; you’ll find more explanations in the following article I want to contact the event organizer.