You have an issue with your order or with the event and you want to get your ticket refunded? Here’s what you can do !
You can’t change, cancel or exchange a ticket but you can get a refund by reselling your ticket through Shotgun. All the information you need is in this article : 💵 I want to resell my ticket.
If the “Resell” and “Transfer” buttons don’t seem to work, check out this article: ⛔️ Resale and transfers are blocked.
If you realized you didn’t get the right ticket, you can check this article: 🪄 I want to modify my order
If you want to cancel your order because the organizers changed the event (postponed, new location, line-up modifications, etc), please follow the steps detailed in this article: 🥸 There were changes from what was originally advertised